Digitalization and continuous improvement

KPO shares the strides made in our digital transformation journey over the course of 2023. Recognizing the imperative for an integrated strategy, clear transformation goals, effective monitoring, foundational corrections for digital technologies, and professional development of personnel, KPO has made advancements in enhancing its digital readiness and setting a new standard in the O&G industry.

The year 2023 has become a landmark period for KPO as we have assessed our current digital readiness and crafted a comprehensive Digitalization Strategy to elevate our digital capabilities to the desired level. Our strategy is laid out in a digitalization roadmap, encompassing projects across six main portfolios: Baseline, Production, Automation of HSSE Processes, Back-office Processes Digitalization, Ensuring Success of Digital Transformation, and Cyber Security Maturity Program.

2023 Our key digitalization achievements:

• Telemetry Phase II Completion: Successfully completed the planned telemetry for 15 wells, enabling real-time data acquisition. This pivotal project has reduced personnel exposure to well sites and enhanced the accuracy and frequency of data analysis, marking a step forward in operational safety and efficiency.
• Car Ordering Service Pilot: The initiation of a Car Ordering Service has changed our auto park car utilization and automated the car ordering process. With the production phase slated for 2024, this project exemplifies our commitment to optimizing resources and streamlining operations.
• E-Learning Platform Udemy Integration: Our partnership with Udemy to foster continuous learning has just been started in 2023. KPO employees completed over 650 hours of training, with a significant focus on business skills (36.3 %), technology skills (51.4 %), and personal development skills (12.3 %). Popular courses included Microsoft Power BI, Python, Excel, Data Science, and Machine Learning, underscoring our dedication to empowering our workforce with the skills necessary for the digital age.
• Digitalization of the travel initiating and timesheet approval processes: with the introduction of approval by e-signature, has brought several benefits to our operations. Here are the key benefits we’ve achieved through these digital transformations:
  • Increased Efficiency and Speed: The shift to digital processes and e-signature approvals has accelerated the approval times for both travel initiations and timesheet submissions. This means that employees can commence their travel plans more swiftly and have their work hours approved in a timelier manner, leading to a smoother operational flow and quicker turnaround times for project execution.
  • Elimination of Paper-Based Forms: By moving away from traditional paper forms to digital formats, we have reduced our reliance on physical documents. This transition not only contributes to our environmental sustainability goals by decreasing paper use and waste but also simplifies record-keeping, storage, and retrieval processes, making our operations more streamlined and less prone to errors.
  • Cost Reduction: The digitalization of these processes has led to a reduction in costs associated with paper, printing, and physical storage. Moreover, the efficiency gains from faster approval cycles, reduce the administrative overhead, allowing our staff to allocate more time and resources to core business activities rather than manual paperwork handling.
  • Enhanced Security and Compliance: Digital processes and e-signatures offer improved security features, including audit trails and encryption, which enhance the integrity and confidentiality of our documents. This not only helps in ensuring compliance with regulatory requirements but also builds trust with our clients and partners by safeguarding sensitive information.
  • Remote and Flexible Working Enablement: The adoption of digital approvals has facilitated flexibility and adaptability in our workforce. Employees can submit and approve documents from anywhere, at any time, which is particularly beneficial in supporting remote work arrangements and ensuring business continuity in varying circumstances.
  • Improved Employee Satisfaction: Streamlining the administrative aspects of travel and timesheet management has resulted in a more user-friendly and stress-free experience for employees. This ease of use and efficiency contributes to higher job satisfaction and engagement, as staff can focus more on their primary duties and less on administrative formalities.
  • Benefits: These projects, among others, have not only demonstrated KPO’s digital transformation prowess but have also delivered substantial benefits including operational efficiencies, safety improvements, resource optimization, and workforce empowerment. Our proactive approach to digitalization has positioned KPO as a leader in embracing technology to drive growth, sustainability, and competitive advantage in the O&G industry.

As we look to the future, KPO remains committed to leveraging digital innovation to further enhance our operations, ensure the safety of our personnel, and contribute to the global energy sector’s evolution. Stay tuned for more updates as we continue to lead the way in digital transformation.

Continuous Improvement

In order to get more benefits from digitalization, continuous improvement (CI) team has been formed at KPO. In 2023, Lean Six Sigma (LSS) training course was delivered with support of ENI, 15 KPO employees were successfully certified as Yellow Belts. Main objective of the course was to focus on developing the common language for business improvements, establish a large-scale system for the Company savings, achieve reduction in operating costs, improve the response time of processes.

These initiatives are part of our broader strategy to enhance operational efficiency, reduce costs, and improve service delivery across the board. DCI team provides support for the KPO Business Units in order to line up digitalization process through analysis and optimization.

Cyber Security Maturity Programme

Cyber Security Department was established at the end of the 2022 year and the Cyber Security Maturity Program was launched in 2023 in order to reach out level of Oil & Gas supermajors average.

The main results of Cyber Security Maturity Program in 2023:

• Cyber Security Awareness and Training Campaign (CS A&T) 2023 completed.
  The Campaign consisted of cybersecurity training lessons, phishing simulations, games and monthly awareness bulletins. Employees were informed how to avoid cyber threats, e.g., phishing, spear phishing, ransomware, malware, social engineering schemes, and much more. One of the main evidences of the CS A&T campaign effectiveness is the results of the phishing simulations – the number of users reporting potentially dangerous emails increased by 303 % in 2023. It’s a good achievement as according to the National Statistics Bureau, 91 % of all cyberattacks begin with suspicious emails and the reason for their success is the human factor.
• Pilot implementation of Security Operation Centre (SOC) was started with a plan to be completed by the end of 2024.
  The value of SOC lies in round-the-clock monitoring, automatic detection, prevention and analysis of suspicious activity, as well as correlation of actions and recommendations. Cyber-attacks are fast developing, our target is to continuously improve our security posture.